Serving Barnwell County and it's neighbors since 1852
When it comes to tree care, some jobs, like tree trimming or taking down a large tree, are too big and too dangerous to handle the job alone. Perhaps you just need professional expertise to keep the tree healthy. Though there are many reliable tree companies that provide these services, there are also a few that are looking to be paid in full for services they have no plans to actually finish.
The Better Business Bureau (BBB) reminds people that there are steps to take to ensure you are finding reputable tree trimming companies you can trust.
Track Record. Before you hire, check out the company’s BBB Business Profile at BBB.org. It’s fast, easy and free. Also check to see if they are a member of professional organizations, such as The International Society of Arboriculture, American Society of Consulting Arborists, or Tree Care Industry Association.
Look for the BBB Accredited Business Seal. BBB Accredited Tree Service Companies meet BBB Accreditation standards, which include a commitment to build trust, advertise honestly, tell the truth, be transparent, honor their promises, be responsive to their customers, safeguard privacy, and embody integrity.
Cost Comparisons. Get at least three quotes in writing, compare the quotes based on the same specifications and make sure they have proper equipment to perform the job quoted. Don’t assume that tree stump removal is included if it’s not specified. Remember, quality of work may be more important than price.
References. Ask for references from the company’s last three jobs and contact them for testimonial.
Licensing and Permits. Check your local laws for required licensing and permits and make sure you confirm that the company obtains what is required.
Local Business Tax Receipt/Ordinances. Some communities have safe tree ordinances and require a business to obtain a local business tax receipt. Check with your local tax collector’s office and know your local ordinances before you have any trees removed. A reputable tree company will know the local ordinances before starting any project.
Insurance. Verify the company has personal and property damage liability insurance and workers compensation insurance by getting certificates of insurance with you listed as the certificate holder. You should also verify proof of Workers Compensation Insurance. Make sure that all workers on the job site are covered and are using personal protective equipment.
Written Contract. Do not permit work to start without a signed, written contract that includes start and completion dates, exact costs, specific work to be done, to include protection of your property, clean up and removal of debris. Be sure to read the fine print carefully.
Deposits and Payment. Do not pay large payments up front. Stagger your payments according to work stages and do not make a final payment until the job is completed to your satisfaction. Pay by check or credit card for added protection. Paying by credit card provides some recourse, should the job not be completed as stated in the contract.
Criminal History. Check out anyone you allow onto your property to see if they have a criminal history. Ask the company: Do the employees undergo a background check? Are they trained and certified? Will they be wearing name tags and uniforms on the job? Are the company vehicles clearly marked?
Red Flags: Be Wary of a Tree Service Companies that:
• Offers a discount to act now.
• Have no printed materials, letterhead, bid forms, etc.
• Is doing door-to-door solicitations.
• Is vague about his formal credentials as an arborist.
• Offers an unusually low price… at first.
• Pressures you for an immediate decision.
• Only accepts cash or cash app payments.
Find a tree service professional near you or read more about hiring a contractor at bbb.org.
Kelvin Collins is president & CEO of the Better Business Bureau serving the Fall Line Corridor, serving 77 counties in East Alabama, West Georgia, Southwest Georgia, Central Georgia, East Georgia, and Western South Carolina. This tips column is provided through the local BBB and the International Association of Better Business Bureaus (IABBB). The Better Business Bureau sets standards for ethical business behavior, monitors compliance and helps consumers identify trustworthy businesses. Questions or complaints about a specific company or charity should be referred directly to the BBB at Phone: 1-800-763-4222, Web site: BBB.org or E-mail: info@centralgeorgia.bbb.org.
